Customer Service

Warranty & Refund

12 Months Free warranty extension: This is in addition to our normal 12 months warranty, giving you 18 full months of protection for your homgeek products!

180 days of FREE return shipping: If you have to return your homgeek products due to manufacturer’s defect, we will pay for the return shipping within the first 180 days from your date of purchase!

Priority Customer Support: With your product details in our database, it will take less time for us to process your request allowing our support staff to serve you in a more timely and efficient manner!

Get free and exclusively discounted samples: Become a homgeek reviewer and eligible to evaluate our latest products in return for your valued, honest feedback.


Authorized Returns:

Most returns must be authorized by contacting the seller in order to obtain an official Return Merchandise Authorization (RMA).

Process for Returning Merchandise

Obtain a Return Merchandise Authorization (RMA) Number: All returns must have an RMA number for processing. Contact your reseller or email for assistance. RMA's are valid for thirty (30) days from the date of issue.

Write the RMA number on the shipping label on the outside of the package: RMA numbers should be clearly displayed on the return shipping label of any package being returned to homgeek™. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Repack in original packaging: All contents in the original package must be received, including, but not limited to; all components, manuals, and registration cards. Place the packaged product in a protective outer box. We must receive all original products in order to process your return or exchange.homgeek is not responsible for products that are damaged due to poor packaging, defaced packaging, or lost shipments.


All the homgeek brand portable power products come with a manufacturer’s 12-month warranty.

If you encounter any problems with your product during this time period, simply return it to where it was purchased for a brand new replacement. If you cannot contact your retailer, then please email us at for assistance. For warranty details, please see below.

One-year limited warranty

homgeek warrants you, the purchaser of this new Laptop AC Adapter or Battery, that the product shall be free of defects from the original manufacturer of the material and workmanship for one (1) year from the purchase of the product (the “Warranty Period”).homgeek products must be purchased brand-new from an authorized dealer of homgeek for the warranty to be considered valid. This warranty does not cover refurbished products or products sold second hand. If you notify homgeek during the warranty period about a defect covered by the terms and conditions of this warranty, we will provide for service or replacement of the product.

How long does the coverage last?

The Warranty Period lasts for one year (365 days); beginning on the date you purchased the product. The purchase date is printed on the receipt you received with the product.

What does this warranty cover?

During the warranty period, if the original manufacturer of the material or workmanship of the product is deemed to be defective, homgeek will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of homgeek and are not returned to you. If products and/or parts service is required after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.